Data Privacy Inquiries
We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR) regarding the personal data we hold about you.
How to exercise your rights. To make any of the requests below, email us at [email protected] from, or mentioning, the email address linked to your account. We will verify your identity and respond within one month. If a request is complex, we may extend this period as permitted by law and will let you know. We process the details you provide only to verify and fulfil your request, prevent misuse, and keep the required compliance records.
Access or download my data
You can request a copy of the personal data we hold about you, including account details and order history, in a portable format (CSV or PDF).
Correct my information
If you believe your personal data is inaccurate or incomplete (for example, a wrong shipping address or a misspelled name), you can ask us to update it.
Delete my data
You can request the deletion of the personal data associated with this store (the "Right to be Forgotten"). Some information may be retained where required by law or for legitimate purposes, such as tax, fraud prevention, and security.
Manage privacy preferences
You can choose which types of cookies and technologies you allow (for example, allowing analytics but disabling marketing) using the cookie settings on our site, and change them at any time.
Withdraw consent
You can withdraw your marketing consent for tracking technologies at any time. This applies to your future use of our store and stops data collection for optional purposes.
Restrict or object to processing
You can ask us to restrict the processing of your personal data, or object to certain processing activities such as direct marketing or processing based on legitimate interests.
Contact
For questions about your privacy rights or this page, contact:
Email: [email protected]
Address:
Cosana Europe GmbH
Linzer Str. 13
81241 München
Germany
For full details on how we handle your data, see our Privacy Policy.
Lodge a complaint
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your national Data Protection Authority (DPA).